Frequently Asked Questions (FAQ)
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What types of businesses does Optenex work with?We serve all kinds of businesses but specialize in supporting small and growing ventures. Whether you’re a startup or an established company, our solutions are tailored to fit your scale.
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How do I access the Client Hub?Once you become a client, sign up on our website. All requests are subject to approval. After we onboard your company, you’ll receive secure login details. From there, you can track project status, pay invoices, and access additional services—protected by multi-factor authentication (MFA).
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Can I book your services individually or as a package?Absolutely. Our Consultancy, Solution, and Management Services can be booked individually to target specific needs or bundled for a comprehensive experience. Whether you choose a short engagement or a long-term partnership, we’ll match your needs and budget.
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Do you offer a free consultation?Yes. We provide a complimentary consultation so you can learn about our offerings and discuss your unique goals before committing. Simply book a slot on our website, free of charge.
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Do you provide startup-focused services?Indeed. Our Limited-Scope Startup Support and other packages help new businesses set up technology, streamline workflows, and achieve rapid market readiness.
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What if I need a solution service that isn’t listed?While we offer a variety of Solution Services, if you don’t see exactly what you need—or if it’s beyond our scope—we’ll refer you to a vetted third-party provider. We maintain a network of experts so you get the right solution, even if it’s not in-house.
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How does billing and payment work?Invoices are available through the Client Hub, where you can pay online by credit card or other approved methods. Our secure payment processor ensures each transaction is protected, and you’ll receive detailed invoices for every service.
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Are your solutions customizable?Yes. We understand that each client has unique challenges, so we tailor our digital solutions, consultancy, and management offerings to fit your specific needs.
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How do I get in touch if I have more questions?You can call us at 401‑284‑7963, email us at info@optenex.com, or even send an SMS. We’re here to help clarify any concerns and guide you toward the right solutions.